STATEMENT OF POLICY AND ORDERING INFORMATION

Email: sales@clarityclinicalskincare.com
Phone: 1.888.980.7770
Monday: Friday 9am – 5pm PST

We currently ship to addresses within the United States (including Alaska, Hawaii and U.S. Territories), and Canada. Orders shipped outside the United States may be subject to customs inspection and/or customs fees and duties. Clarity Clinical Skin Care, Inc. is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded.

Processing Times

Please allow up to 48 hours for your order to be processed. In most instances, if your order is placed before 11am PST on a weekday, we’ll ship it out that same day. If your order is placed after 11am PST on a weekday or if your order is placed on a weekend or holiday, we’ll ship it out the next possible business day.

Standard Shipping Costs

Shipments to addresses within the United States (including Alaska, Hawaii and U.S. Territories):

  • All orders are shipped via UPS and based on weight.
Expedited Shipping

For faster delivery, we are happy to expedite your order for an additional charge.
Expedited Shipping methods are not available for shipments to Canada Expedited Shipping Fees are non-refundable.

Methods Of Payment

Pay Pal, MasterCard, Visa, Discover, & American Express.

Return Policy

Your satisfaction is important to us. If you are not completely happy with your ClarityRx® products, you may return them within 30 days of your order date. If you purchased a kit or duo, all products within the kit or duo must be returned – partial refunds will not be issued. Once your returned has been received and processed, you will receive a full refund on the cost of your purchase.

Please follow the below steps to ensure proper returns processing:

  • Call customer service at (888) 980-7770 and provide them with your order number. The representative will provide you with Return Authorization and a Prepaid Returns Shipping Label. Returns without Return Authorization and sent using a method other than our provided Prepaid Returns Shipping Label may experience processing delays. A Prepaid Returns Shipping Label is not available for merchandise returns from Canada.
  • Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and attach the Prepaid Return Shipping Label on the outside of the box.
  • Take the package to your local UPS shipment center or something along those lines, as we use UPS to ship and will do the same with returns.  Thank you!
  • Your return will be shipped to:

Clarity Clinical Skin Care, Inc.
Attention: RETURNS
3145 Old Conejo Road Suite
Newbury Park, CA 91320

  • Please utilize our provided Prepaid Returns Shipping Label. Only returns that can be traced back to our warehouse will be credited. Returns sent using a method other than our provided Prepaid Returns Shipping Label which cannot be tracked in the case of loss will not be refunded. Returns from Canada should be shipped via an insured shipping method which can be tracked in the case of loss.

Returns are processed within 5-7 days of receipt. Refunds on your credit cards can take up to 30 days depending on your bank’s policies. We apologize that original and return shipping and handling fees are not refundable. Only products purchased through www.clarityclinicalskincare.com may be returned.  If you have any questions please call customer service at (888) 980-7770 ext 1.

Product Guarantee

Clarity Clinical Skin Care, Inc. unconditionally guarantees our products from defects in material and workmanship for one (1) year from date of purchase when used as directed.

Goods Damaged In Transit

The acceptance of a shipment by our shipping company of choice is an acknowledgment that the articles were delivered in good condition and properly packed. Goods damaged in transit to customer are the responsibility of the customer to report to Clarity Clinical Skin Care, Inc. within 24 hours so a damage claim can be processed through the shipping company. Upon receipt of all goods, the customer should inspect the packaging for any visible damages.